ISCase.Case_Manager

Description

The case manager responsible for managing the case.

Syntax

object.Case_Manager

Part Attribute Type Description
object Required
The object always implements the ISCase interface

Return Value

ISProvider

Example

Display the number of the cases loaded on the basis of the selected filter, their titles, statuses, case managers, the dates and time when they were opened.

sub main
  Dim aProvider 
  Dim aFilter
  Dim aCases, aCase
  Dim i
  Dim aMessage
  
  Set aProvider = Profile.LoadProvider("MM")
  
  if aProvider.ID = 0 then
    Profile.MsgBox("There is no provider with the specified code")
    exit sub
  end if  
  
  set aFilter = Profile.CreateCasesFilter
  aFilter.CaseManagerID = aProvider.ID
  set aCases = Profile.LoadCases(aFilter)

  aMessage = "Cases Count = " & aCases.Count 
  
  for i = 0 to aCases.Count -1
    set aCase = aCases.Item(i)
    aMessage = aMessage & vbNewLine & (i + 1) & ") " & aCase.CaseTitle &_ 
      " was opened on " & aCase.OpenedOn & " (Status: " &_ 
      GetStatusDescr(aCase.Status) & ")" & vbNewLine &_ 
      "     -Case Manager: " &  aCase.Case_Manager.FullName  
  next      

  Profile.MsgBox(aMessage) 
end sub

function GetStatusDescr(aStatus)
  Dim aResult

  Select Case aStatus
    Case 0
      aResult = "Unknown"
    Case 1
      aResult = "Open"
    Case 2
      aResult = "In Progress"
    Case 3
      aResult = "On Hold"
    Case 4
      aResult = "Closed"           
  End Select
  
  GetStatusDescr = aResult
end function  
Note:

In Profile Client v8 on User Interface Case Manager can be found in Organisation > Work Centre > Work > Cases > Edit Case > Administrative > General > Case Manager field.

Version information

Added in v7.8.0